COVID-19: We're here to help!
During the national COVID-19 crisis, all HealthCare Interactive online training programs and our customer service department remain open and fully functional. We are here to help. Questions? (952) 928-7722 or support@hcinteractive.com.
Don't have a Product Key?
- When you purchased, you received an "instructions" e-mail. See the "Activate Your Purchase to
Get Your Product Key" section.
- If you work for an organization, please ask your supervisor for your product key.
Test Your Computer or Device
- The best way to test if your computer or device functions
with our programs is to view our publicly available CARES® Dementia Basics™ demo. Go to www.hcinteractive.com/BasicsDemo.
- Click through the screens to make sure you can hear audio and view videos.
Program Requirements
- Computers/Devices: You can use desktop computers, laptop computers, tablets, and smart
phones to access our programs. Your time will be automatically tracked even if you access from
multiple devices.
- Browsers: We support up-to-date versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge. We do
not recommend using Internet Explorer as it is no longer supported by Microsoft.
- Operating Systems: We support Windows 8 or higher, macOS 10.11 or higher, Android OS 4.4
or higher, and iOS 9 or higher.
- JavaScript: JavaScript must be enabled for HCI online training programs to track
correctly. To check if JavaScript is enabled on your computer or device, visit www.Enable-JavaScript.com.
Technical Support
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